Canvas Training & Faculty Development

The eLearning department provides course certification guidelines on the eLearning Website and the following Canvas Courses to familiarize faulty/instructors with course certification requirements and the functions and use of the Canvas course delivery system.

Growing with Canvas - Faculty Training / Basics of Canvas
This course instructs how to use/apply the most used Canvas Tools.

Converting your Bb Courses - Where to Begin / Bb-to-Canvas Conversion
Highlights/explains applicable concepts to restructure/organize Blackboard transferred courses for Canvas delivery and instructions on how to make courses ready for live sections.

PBSC Canvas Faculty Corner
This faculty-mentor discipline-based interactive course facilitates discussions on instructional content, course delivery and best practices within specific academic disciplines.

Using Kaltura Video and Media Storage in Canvas
Provides instructions on how to record video with Kaltura and highlights best video hosting practices.

Canvas Training Course Participation Requirements
Completion of these four asynchronous courses is highly recommended for faculty/instructors working on making their courses ready in Canvas, new course development / course certification, new faculty wishing to teach Hybrid or Online courses, and/or faculty practicing online instruction and wanting to expand their knowledge of Canvas and related instructional tools.

Additional Training Opportunities

Many additional resources are provided. They can be accessed through the main navigation bar buttons in Canvas:

Commons: Utilize the Filter and the Search function within the Commons area to identify the type of resources and subject area(s)in which you are interested.
Help: Exploring the following five training resources provided by Canvas inside the Help section:
- Canvas Field Guide demonstrates basic tools used for instruction.
- Training Services Portal offers a collection of instructional videos, courses, and webinars. You will also be able to check Canvas’s Training Calendar to browse
  and register for live webinars hosted by Canvas’ Training Teams.
- Canvas Training Shop provides a plethora of training opportunities.
- Search the Canvas Guides provides a list of guides for Canvas products. The following products/services are available to you: Canvas, Commons, Community, and Mobile.
- Ask the Community is a great place to ask for help and collaborate with peers across the globe

Requesting Canvas Support

The College has contracted Tier 1 Support services. Canvas Tier 1 Support is available 24/7, 365 days per year. The same Help icon in the navigation bar will direct faculty and students to the following support choices, based on their contact preference:

Chat with Canvas Support - Connect live in a chat room with a Support Agent.
Canvas Support Hotline - Connect live by telephone with a Support Agent.
Request Assistance - Fill out a support request ticket and a response will be received via email or phone (based on your indicated preference).

Tip: it helps to be as specific as possible when describing the nature of the requested assistance. Based on the type of assistance requested, Canvas Tier 1 Support staff, PBSC’s eLearning staff, or the PBSC Information Technology (IT) department will respond to provide assistance.