Center for Student Accessibility

Palm Beach State College complies with all laws and regulations applicable to qualified individuals with disabilities as required in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) Amendments Act of 2008. These laws mandate reasonable accommodations that ensure students with disabilities the opportunity for equal access to, and participation in, all College facilities, programs, activities, and services.

It is the responsibility of the student to request accommodations by registering with the Center for Student Accessibility (CSA) and to provide appropriate documentation from a qualified clinician in support of the request for services. Students must confer with CSA each term, as appropriate accommodation may vary from course to course. The Center for Student Accessibility will prepare accommodation notices which will be provided to the student or instructor at the student’s request.

The College is committed to ensuring that students with disabilities who rely on service animals can have access to all public areas, attend classes, and participate in campus activities. The entire service animal policy can be viewed at


All documentation provided to the Center for Student Accessibility will be strictly confidential. No information, except as provided by law, will be released to anyone, including parents, without the student’s written consent.

Nondiscrimination and Equal Opportunity

Palm Beach State College, an equal access/equal opportunity institution, complies with all applicable state and federal laws granting rights to applicants for employment or admission to the College, employees, and students and therefore does not discriminate on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, genetic information, pregnancy status, and any other factor protected under the law, state or federal, in employment, admissions, or educational programs and activities.

Harassment of any kind, including sexual harassment, is prohibited.

If a student believes that he or she has been subjected to discrimination or harassment based on their disability, they may file a complaint online at the Panther’s Voice webpage.

Who is Eligible for Services with the Center for Student Accessibility?

Palm Beach State College provides services to all qualified students with disabilities as defined by law.

No otherwise qualified individual with a disability in shall, solely by reason of her or his disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance (Section 504 of the Rehabilitation Act of 1973 as amended, 29 U.S.C. § 794).

A qualified individual with a disability means:

“…an individual who, with or without reasonable accommodations to rules, policies, or practices, the removal of architectural, communication, or transportation barriers, or the provision of auxiliary aids and services, meets the essential requirements for the receipt of services or the participation in programs or activities” (Americans with Disabilities Act of 1990, 42 U.S.C. §12131 [Sec. 201.])

The definition of a disability includes a person who:

  • has a physical or mental impairment which substantially limits one or more of such a person’s major life activities
  • has a record of such impairment or is regarded as having such impairment
    (Section 504 of the Rehabilitation Act of 1973, 34 C.F.R. [Part 104])

A “qualified” person with a disability is defined as one… “who meets the academic and technical standards requisite to admission or participation in the education program or activity.”

Section 504 of the Rehabilitation Act of 1973 protects the rights of qualified individuals who have disabilities such as, but not limited to:

Blindness/visual Impairment Cerebral Palsy
Deafness/Hearing Impairment Epilepsy/Seizure Disorders
Orthopedic/Mobility Impairment Specific Learning Disability
Speech Disorders Tourette’s Syndrome
Spinal Cord Injury Psychiatric Disability
Muscular Dystrophy Multiple Sclerosis
Arthritis Cancer
Traumatic Brain Injury AIDS

The above list includes examples of disabilities and is not an exhaustive list. Students are encouraged to contact the Center for Student Accessibility and discuss with an advisor if they qualify for services.

Student Responsibilities

Students with disabilities have the responsibility to:

  • meet and maintain the institution's academic and technical standards for courses, programs, services, activities, and facilities.
  • self-identify as an individual with a disability when an accommodation is needed and seek information, counsel, and assistance as necessary.
  • provide appropriate documentation of the disability and how it limits participation in courses, programs, services, activities, and facilities to the College to determine eligibility for services.
  • follow procedures for obtaining reasonable accommodations, academic adjustments and/or auxiliary aids and services.
  • meet and abide by the College’s academic, conduct and technical standards.
  • request accommodations with the campus CSA representative at the beginning of each term by completing a Semester Request for Services form and submitting it to your campus CSA representative.
  • follow published policies and procedures of CSA and Palm Beach State College.
  • contacting the Center for Student Accessibility if reasonable academic adjustments or accommodations are not implemented in an effective or timely way.

Accommodations are designed to meet students with disabilities’ individual learning needs and does not reduce students’ responsibility for meeting the academic standards, conduct codes and course requirements at Palm Beach State College.

Palm Beach State College has the responsibility to:

  • provide information to students with disabilities in accessible formats upon request.
  • ensure that courses, programs, activities, and facilities, when viewed in their entirety, are available and usable in the most integrated and appropriate settings.
  • evaluate students on their abilities and not their disabilities.
  • provide or arrange reasonable accommodations, academic adjustments, and/or auxiliary aids and services for students with disabilities in courses, programs, activities, and facilities.
  • maintain appropriate confidentiality of records and communication.

Student Rights

Students with disabilities have the right to:

  • participate equally in and benefit from courses, programs, services, activities, and facilities offered through the College.
  • access reasonable accommodations and/or auxiliary aids and services with equity.
  • expect confidentiality regarding disability-related information and to choose to whom information about that disability will be disclosed except as disclosures are required/permitted by law.
  • file a grievance if a disability discrimination issue cannot be satisfactorily resolved.

Steps to Register with the Center for Student Accessibility

Disclosure of a disability is voluntary. If you are a student with a disability and may need services, accommodations, or access, follow these four steps:

  1. Make an appointment with the Center for Student Accessibility (CSA) coordinator or adviser on the campus you will be attending.
  2. Submit current documentation from a qualified professional to support the disability claim prior to meeting with a CSA coordinator or adviser.
  3. Meet with an advisor to complete the intake process.
  4. Request services each term (Minimum of 3 weeks’ notice) through CSA.

Discrimination Complaints

Palm Beach State College adheres to the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973 that was enacted to protect individuals with disabilities against discrimination. A student at the College who believes he/she has been discriminated against based on their disability or has not been afforded the agreed upon accommodations may file a complaint with the Center for Student Accessibility (CSA).

Students who are found eligible for ADA accommodations should deliver their notification letters to faculty at the beginning of each semester identifying the accommodations approved. A student should notify CSA Manager of any disagreement between the student and the faculty member if agreed upon academic accommodations are not provided to seek a resolution.

Students who disagree with an eligibility or accommodation decision made by CSA may appeal the decision. The appeal must be submitted to the Student Development Director. The student will be provided a timeframe for a response and explanation of the resolution after the investigation is completed. Further appeals will proceed up the line of report in accordance with the College’s established practices.

Steps to Dispute a Final Course Grade

Criteria for an appeal

  1. An error in the calculation of the grade, or ineffective provision of approved ADA accommodations resulting in the student being prevented from attaining the learning outcome to the level such accommodation might allow.
  2. The assignment of a grade was a substantial departure from the faculty member’s previously printed standards in the course syllabus.

Students may appeal a final grade that they receive in a course, but interim grades or grades on specific assignments are not appealable, unless any such appeal is based on an allegation that the faculty member has violated his/her stated grading policy or that the grade was a result of discrimination or retaliation or for allegation that the professor did not provide the student with approved ADA accommodations as documented by CSA.

  • The student may request a review of their final course grade directly with the CSA Office by submitting a Student Problem Resolution Form Student Problem Resolution Form and choosing Accommodations/ADA/Section 504 Complaint as the Nature of the Report.
  • If the Academic Dean/Associate Dean receives such a request for a grade review they will refer the student to CSA and contact the CSA Office concerning the student’s request for grade review.
  • The Academic Dean/Associate Dean will extend the timeframe to resolve the “Final Course Grade Appeal” pending the findings and resolution from the CSA Office concerning the alleged denial of ADA accommodation(s).

The following process will be initiated by the CSA Office:

Step 1: CSA Manager

The student holds primary responsibility to notify the campus Center for Student Accessibility (CSA).

  1. Upon receipt of the student request for grade review the CSA manager will meet with the student to discuss the student’s concerns, including any relevant details necessary to conduct a review (except for days that the College is closed).
  2. The student will be given a timeframe for a response and to provide any requested information.
  3. The faculty member will provide relevant documentation to the CSA Manager within five (5) business days.
  4. Upon completion of the review, the student will receive a detailed explanation of the findings and resolution; CSA will notify Academic Affairs of the findings (See CSA’s Notification to Academic Affairs)
  5. Request is resolved.

However, if the student is not satisfied with the resolution of the CSA Manager, the student has five (5) business days to escalate their concern by submitting the Center for Student Accessibility Appeal Form to the Student Development Director.

Step 2: The Student Development Director

  1. Student Development Director will review the documentation related to the resolution of the student’s appeal.
  2. The student and the Student Development Director will meet to discuss the matter.
  3. The student will be given a timeframe to receive a response.
  4. A written response of the resolution will be provided to the student once the matter is resolved.
  5. If the student is not satisfied with the resolution, they may contact the Dean of Student Development.

Step 3: The Equity Officer/504 Coordinator

  1. If the student is not satisfied with the Dean of Student Development they may contact the Equity Officer/504 Coordinator, Juanita Hook, at 561-868-3111 or
  2. A student at any time may bypass previous steps to escalate complaint directly to any of the following:
    • Executive Director, Human Resources
    • Director, Human Resources & Equity Officer/504 Coordinator

CSA Office Notification to Academic Affairs

  1. CSA Office after investigating the student’s complaint will notify Academic Affairs of the findings:
    • If the CSA Office’s investigation finds that the Professor did provide the approved ADA accommodations, then the Academic Dean/Associate Dean will proceed in adjudicating the student complaint using the “Final Course Grade Appeal” process.
  2. If the CSA Office review finds that the Professor did not provide the approved accommodations the Dean/Associate Dean will work with the student, the professor, and the CSA Manager/Director to reach a resolution as allowed by PBSC’s policies and procedures.

Campus Locations and Contact Information

Belle Glade: Center for Student Accessibility
1977 College Drive, CRA 105.7, Belle Glade, FL 33430-3699

Boca Raton: Center for Student Accessibility
801 Palm Beach State College Drive, AD 135, Boca Raton, FL 33431-6490

Lake Worth: Center for Student Accessibility
4200 Congress Avenue, BK 110, Lake Worth, FL 33461-4796

Loxahatchee Groves: Center for Student Accessibility
15845 Southern Boulevard, LGA 103, Loxahatchee, FL 33470-9204

Palm Beach Gardens: Center for Student Accessibility
3160 PGA Boulevard, BR 128, Palm Beach Gardens, FL 33410-2893

District - BK 110
Nikki Champagnie, Student Development Director
Phone: 561-868-3298 | Fax: 561-868-3141

District - SCA 132
Dr. Kathleen S. Karran-McCoy, Dean of Student Development & Ombudsman
Phone: 561-868-3371 | Fax: 561-868-3141

The Center for Student Accessibility is committed to providing an equal educational opportunity for all qualified students with disabilities, in compliance with federal and state statutes. We commit, as well, to ensuring that the integrity of all college standards and requirements is maintained. Visit the Center for Student Accessibility at

Admission and Graduation Substitutions for Students with Disabilities

In compliance with Florida Statutes, sections 1007.264 and 1007.265, eligible students with disabilities shall be considered for reasonable substitutions or waivers with regard to admission and graduation requirements, provided that the inability to fulfill the requirement is due directly to the disability, that appropriate accommodations will not result in success, and where the substitution will not constitute a fundamental alteration in the nature of the program. Eligible students include, but are not limited to, students documented as having a hearing impairment, including deafness; a visual impairment, a specific learning disability, an orthopedic impairment, a speech, or language impairment; an emotional or behavioral disability, autism spectrum disorder, traumatic brain injury, intellectual disability, or other health impairment.

Students must formally submit a written request for a substitution and/or waiver to their campus Center for Student Accessibility Manager. Documentation of a disability, which includes evidence that the failure to meet the requirement is related to the disability, must also be provided. Students may appeal a substitution denial or a determination of ineligibility to the Vice President of Academic Affairs, who will review the case and make a recommendation to the President. This appeal must be initiated within 45 days of the student’s notification of the committee’s decision. In accordance with Rule 6A-10.041(3), the College will accept all substitutions previously granted by other state postsecondary institutions.