MAN4520 Quality Management Control (BAS)
Prerequisite: ISM3314, ISM4332 (with a grade of C or higher)
Overview of the history and current practices related to the quality movement. Students will study contributions of quality experts such as Deming, Juran and Crosby, and will be introduced to the concepts of team management, group processes, and problem-solving skills. Various measurement tools for process improvement and control will be examined.