MEA0310 Introduction to Medical Office Procedures (CCP)
This course provides an overview of the medical assisting and related health professions, including the role and responsibilities of the medical office receptionists, public relations, and interpersonal relations of the healthcare team members. The primary focus placed on front office functions such as appointment scheduling, telephone techniques, communication, patient interaction, medical records, medical office automation, legal and ethical issues related to the medical assisting profession.