Ombudsman/Student Advocate

The ombudsman helps students understand College policies and procedures, facilitates communication, and assists in conflict resolution apart from engagement in the College’s formal grievance procedures. The ombudsman provides an initial point of contact to ensure student concerns and appeals regarding issues such as student’s access to courses, credit granted toward the degree, and other matters are referred to the appropriate department to be resolved in a prompt, efficient and impartial manner. Through the ombudsman, PBSC seeks to ensure that all students are treated in a fair and equitable manner.

The ombudsman assists students by:

  • Listening and helping to resolve student concerns or complaints.
  • Clarifying College policies and procedures.
  • Answering questions.
  • Referring issues and concerns to the appropriate department or office.
  • Helping define available options.
  • Recommending revisions in college policies and procedures when appropriate.
  • Maintaining open and constructive communications.
  • Providing students with information and notification regarding opportunities for assistance and appeal, including the College’s formal grievance procedures.

The ombudsman does not:

  • Breach confidentiality without permission
  • Make final decisions on any issue
  • Conduct formal investigations
  • Act as a witness or advocate in any formal processes
  • Maintain documentation or record of any concern
  • Formally participate in any grievance processes or provide legal counsel
  • Ignore or circumvent existing College policies and procedures

This office reports directly to the Vice President for Student Affairs and Enrollment Management (see section 1006.51, Florida Statutes). The Ombudsman can be reached at (561) 868-3371.