Student Complaint Procedure

Guiding principles for Complaint Resolution

  • Resolve matters at the earliest possible opportunity
  • Resolve matters at the lowest possible level
  • Investigate the matter fairly and thoroughly
  • Ensure the process is unbiased

This complaint procedure applies to any complaint other than those listed below. Please use the links provided below for more information about these processes:

Informal Complaint Process

Students are encouraged to reach out to the appropriate first point of contact identified in the interactive list below. The College also has an Ombudsman available to guide students in resolving conflicts and in processing appeals through established procedures.

 

Student Complaints - First Point of Contact

Issue First Point of Contact
Academic/Instruction Faculty/Instructor; or Associate Dean, see pbsc.edu/AcademicAffairs
Admissions

Campus Registrar/Supervisor, see pbsc.edu/Admissions

Academic Advising Student Development Manager, see pbsc.edu/Advising
Academic Advising BAS Programs Student Development Manager, see  pbsc.edu/Advising
Academic Freedom Faculty/Instructor; or Associate Dean, see pbsc.edu/AcademicAffairs
ADA/504 Concerns Campus Center for Student Accessibility Manager, see pbsc.edu/StudentAccessibility
Athletics Athletics Director
Bookstore Campus Bookstore Manager, see pbsc.edu/Bookstore
Cashier  Cashier's Office Supervisor, see pbsc.edu/Cashier
Class Availability Supervising Associate Dean, see pbsc.edu/AcademicAffairs
Discrimination/Harassment Among Students that is not Sexual Harassment Campus Dean/Assistant Dean of Students, see
Belle Glade Campus
Boca Raton Campus
Lake Worth Campus
Loxahatchee Groves Campus
Palm Beach Gardens Campus
Sexual Harassment of a Student by a Student Title IX Coordinator, see pbsc.edu/Title-IX
Discrimination/Harassment of Student by Employee Human Resources Director and Equity Officer or Title IX Coordinator, see pbsc.edu/Title-IX
Discrimination/Harassment of a Student by Faculty/Instructor other than Sexual Harassment Supervising Associate Dean, see pbsc.edu/AcademicAffairs
Sexual Harassment of a Student by Faculty or Instructor Human Resources Director and Equity Officer or Title IX Coordinator, see
pbsc.edu/Title-IX
Dual Enrollment
Dual Enrollment Coordinator, see  pbsc.edu/DualEnroll
Financial Aid Campus Financial Aid Manager, see pbsc.edu/FinancialAid
Graduation Graduation Office, see pbsc.edu/Graduation
International Admissions International Admissions Director, see  pbsc.edu/International
Library Library Director see,
pbsc.edu/Library
New Student Orientation Student Development Manager
Parking Ticket Parking Ticket Appeal Form
Registration/Student Records
Florida Residency
Limited Access Admissions
Name Not on Class Roster
Refund Requests
Transcripts
Other Registration/Records Concerns
Campus Registration Office:
Belle Glade/Loxahatchee Groves
Boca Raton
Lake Worth
Palm Beach Gardens
Religious Observances Supervising Associate Dean, see pbsc.edu/AcademicAffairs
Security Security Lieutenant
Student Activities Student Activities Manager, see pbsc.edu/StudentLife
Student Learning Center Campus SLC Manager, see pbsc.edu/SLC
Testing Test Center Manager, see pbsc.edu/TestingCenter
Veterans Veterans Certifying Official, see pbsc.edu/Military-Veterans

For concerns not specified above, students will be directed to contact the Dean of Student Services Office on their campus for guidance.

 

Formal Complaint Process - Written Student Complaints