Student Complaint Procedure
Guiding principles for Complaint Resolution
- Resolve matters at the earliest possible opportunity
- Resolve matters at the lowest possible level
- Investigate the matter fairly and thoroughly
- Ensure the process is unbiased
This complaint procedure applies to any complaint other than those listed below. Please use the links provided below for more information about these processes:
Informal Complaint Process
Students are encouraged to reach out to the appropriate first point of contact identified in the interactive list below. The College also has an Ombudsman available to guide students in resolving conflicts and in processing appeals through established procedures.
Student Complaints - First Point of Contact
Issue |
First Point of Contact |
Academic/Instruction |
Faculty/Instructor; or Associate Dean, see pbsc.edu/AcademicAffairs |
Admissions |
Campus Registrar/Supervisor, see pbsc.edu/Admissions
|
Academic Advising |
Student Development Manager, see pbsc.edu/Advising |
Academic Advising BAS Programs |
Student Development Manager, see pbsc.edu/Advising |
Academic Freedom |
Faculty/Instructor; or Associate Dean, see pbsc.edu/AcademicAffairs |
ADA/504 Concerns |
Campus Center for Student Accessibility Manager, see pbsc.edu/StudentAccessibility |
Athletics |
Athletics Director |
Bookstore |
Campus Bookstore Manager, see pbsc.edu/Bookstore |
Cashier |
Cashier's Office Supervisor, see pbsc.edu/Cashier |
Class Availability |
Supervising Associate Dean, see pbsc.edu/AcademicAffairs |
Discrimination/Harassment Among Students that is not Sexual Harassment |
Campus Dean/Assistant Dean of Students, see
Belle Glade Campus
Boca Raton Campus
Lake Worth Campus
Loxahatchee Groves Campus
Palm Beach Gardens Campus |
Sexual Harassment of a Student by a Student |
Title IX Coordinator, see pbsc.edu/Title-IX |
Discrimination/Harassment of Student by Employee |
Human Resources Director and Equity Officer or Title IX Coordinator, see pbsc.edu/Title-IX
|
Discrimination/Harassment of a Student by Faculty/Instructor other than Sexual Harassment |
Supervising Associate Dean, see pbsc.edu/AcademicAffairs |
Sexual Harassment of a Student by Faculty or Instructor |
Human Resources Director and Equity Officer or Title IX Coordinator, see
pbsc.edu/Title-IX |
Dual Enrollment
|
Dual Enrollment Coordinator, see pbsc.edu/DualEnroll |
Financial Aid |
Campus Financial Aid Manager, see pbsc.edu/FinancialAid |
Graduation |
Graduation Office, see pbsc.edu/Graduation |
International Admissions |
International Admissions Director, see pbsc.edu/International |
Library |
Library Director see,
pbsc.edu/Library
|
New Student Orientation |
Student Development Manager |
Parking Ticket |
Parking Ticket Appeal Form |
Registration/Student Records
Florida Residency
Limited Access Admissions
Name Not on Class Roster
Refund Requests
Transcripts
Other Registration/Records Concerns |
Campus Registration Office:
Belle Glade/Loxahatchee Groves
Boca Raton
Lake Worth
Palm Beach Gardens |
Religious Observances |
Supervising Associate Dean, see pbsc.edu/AcademicAffairs |
Security |
Security Lieutenant |
Student Activities |
Student Activities Manager, see pbsc.edu/StudentLife |
Student Learning Center |
Campus SLC Manager, see pbsc.edu/SLC |
Testing |
Test Center Manager, see pbsc.edu/TestingCenter |
Veterans |
Veterans Certifying Official, see pbsc.edu/Military-Veterans |
For concerns not specified above, students will be directed to contact the Dean of Student Services Office on their campus for guidance.
Formal Complaint Process - Written Student Complaints
Any student whose complaint has not been resolved through the informal process can complete and submit a Student Problem Resolution Form.
To be considered a written student complaint, a student must submit a formal complaint utilizing the Student Problem Resolution Form. (This excludes reports regarding Title IX and discrimination/harassment. These reports can be submitted in any format.)
Once the form is submitted, the case is assigned to the appropriate administrator within two (2) business days.
Within three (3) business days of being assigned the complaint, the administrator will contact the student to review and clarify the complaint, identify a course of action and time frame for resolution and provide their contact information. Complaints should be resolved within thirty calendar days; students will be notified if this time frame needs to be extended and the reason for the extension. The student will be notified in writing as to the final outcome of the complaint. The decision of the administrator is final.
Formal complaints involving a member of the Faculty will be resolved using the process outlined in the Collective Bargaining Agreement.