/Institutions/Palm-Beach-State-College/json/current/Academic-Management-Manual-local.json

/Institutions/Palm-Beach-State-College/json/current/Academic-Management-Manual.json

Requesting Canvas Support

The College has contracted Tier 1 Support services. Canvas Tier 1 Support is available 24/7, 365 days per

year. The same Help icon in the navigation bar will direct faculty and students to the following support choices based on their contact preference:

 

• Chat with Canvas Support - Connect live in a chat room with a Support Agent.

• Canvas Support Hotline - Connect live by telephone with a Support Agent.

• Request Assistance - Fill out a support request ticket, and a response will be received via email

or phone (based on your indicated preference).

 

Tip: it helps to be as specific as possible when describing the nature of the requested assistance. Based on the type of assistance requested, Canvas Tier 1 Support staff, PBSC’s PBSC Online staff, or the PBSC Information Technology (IT) department will respond.