Canvas Training & Faculty Development
The PBSC Online department provides course certification guidelines on the PBSC Online Website and the following Canvas Courses to familiarize faculty/instructors with the functions and use of the Canvas course delivery system.
Developing and Managing Courses
This beginner-level course instructs on how to use and apply the most popular Canvas Tools.
Online Course Design Fundamentals
This course focuses on best practices in curriculum design and pedagogy for the online environment. Faculty who successfully complete this course will earn a micro-credential. Completion of the Online Course Design Fundamentals course is required for faculty who wish to build a fully Online PBSC course.
Using Kaltura Video and Media Storage in Canvas
This course offers instructions on how to record videos with Kaltura and highlights the best video hosting practices.
Canvas Training Course Participation Requirements
Completion of these asynchronous courses is highly recommended for faculty readying their courses for delivery in Canvas, developing new courses, or preparing a course for certification, as well as new faculty wishing to teach Hybrid or Online courses. They are also helpful for faculty practicing online instruction and wanting to expand their knowledge of Canvas and related instructional tools.
Additional Training Opportunities
Many additional resources are offered. They can be accessed through the main navigation bar in Canvas:
• Commons: Utilize the Filter and the Search function within the Commons area to identify the
type of resources and subject area(s) in which you are interested.
• Help: Explore the following five training resources provided by Canvas inside the Help section:
• Canvas Field Guide demonstrates basic tools used for instruction.
• Training Services Portal offers a collection of instructional videos, courses, and webinars. You
can also check Canvas’s Training Calendar to browse and register for live Webinars hosted by Canvas’ Training Teams.
• Canvas Training Shop provides a plethora of training opportunities.
• Search the Canvas Guides provides a list of guides for Canvas products. The following
products/services are available to you: Canvas, Commons, Community, and Mobile.
• Ask the Community is a great place to ask for help and collaborate with peers across the globe.
Requesting Canvas Support
The College has contracted Tier 1 Support services. Canvas Tier 1 Support is available 24/7, 365 days per
year. The same Help icon in the navigation bar will direct faculty and students to the following support choices based on their contact preference:
• Chat with Canvas Support - Connect live in a chat room with a Support Agent.
• Canvas Support Hotline - Connect live by telephone with a Support Agent.
• Request Assistance - Fill out a support request ticket, and a response will be received via email
or phone (based on your indicated preference).
Tip: it helps to be as specific as possible when describing the nature of the requested assistance. Based on the type of assistance requested, Canvas Tier 1 Support staff, PBSC’s PBSC Online staff, or the PBSC Information Technology (IT) department will respond.